• Question: How do you prioritize your patients ?

    Asked by Katie H to Jonathan on 20 Jun 2017.
    • Photo: Jonathan Harte

      Jonathan Harte answered on 20 Jun 2017:

      Practices employ different methods to prioritise patients. 1. the patients themselves can prioritise by booking appointments ahead of time. 2. if a patient calls up requesting an urgent appointment the practice can triage the call by speaking to the patient and assessing the problem then either dealing with the complaint over the phone or arranging an appointment to see them. 3. if a patient calls complaining of certain symptoms like Chest Pain or acute breathlessness then our staff are trained to pass that straight through to a GP or even arrange an Ambulance to go straight to them.