Some days no matter how hard I work I cannot get everything done that I need to. I have learned to stop when I know I have done my best, but it is not always easy to leave work behind when I go home.
Some days in the practice there is just more demand for appointments than we have available. We try to speak to everyone on the phone and will always see people if it is important. Dealing with people’s frustrations can be hard. It is important not to take it personally, but that is not easy when you really care about what you are doing.
The time pressure – we give patients 10 minute appointments but not everything can be dealt with in 10 minutes. Giving more time to a patient who needs it means everyone else has to wait longer. Even if I spent just 3 minutes extra with each patient in my surgery the last patient will have to wait 45 minutes longer. This is something that’s really difficult to manage.
Not enough time for the patients we see. Like Katherine said, we get 10 minutes per patient per appointment. We can’t simply offer more time because then we’d see less patients per day and waiting times would increase further.
Also the increasing bureaucracy in the NHS, paperwork a nd complicated rules around referrals/ tests etc. That adds hours to the working week too.