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Asked by Millie to Chris, Emma, Jonathan, Katharine, Shehla, Simon on 19 Jun 2017.
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Emma Rowe answered on 19 Jun 2017:
I don’t think there is one role that is more important than another. We all need each other in order to do our jobs. Without the administrative team, the clinicians are lost and vice versa.
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Katharine Bradbury answered on 19 Jun 2017:
I think the NHS is like a machine made up of different cogs – even though they are different sizes they are all just as important because without even one of them things will not run smoothly.
Little things make a big difference: like our receptionist alerting me to a potentially ill child in the waiting room, our health care assistant who took time out of her busy morning to talk to recently bereaved patient, our secretary who arranged hospital transport for the partially sighted patient with no family, the receptionist who drops a housebound patient’s prescription in on her way home, our caretaker who came in early to clear the practice car park when we had snow etc. etc.
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Christopher Symonds answered on 20 Jun 2017:
the most important job in the NHS for a patient is the person they are currently dealing with whether it be a doctor nurse or administrator. When a patient has to pass through the healthcare system the onus is on everyone to ensure that the journey is as smooth as possible and so I believe that everyone in the system has an equally important part to play. There is no point in a surgeon performing a great operation if the patient gets an infection because the cleaning is not up to scratch. Neither is it any good if a highly trained nurse has no work to do because the administrators have sent the patients to the wrong hospital.
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Jonathan Harte answered on 20 Jun 2017:
Being a GP obviously!
Its incredibly hard to answer that really as each role is important in its own way, doing a specific part – being a cog in the wheel of the NHS.
most NHS patient contacts are with General Practices so its pretty important to get right.
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